[vc_row][vc_column][vc_column_text]Pharmacy.com.bd (“ফার্মেসী.কম.বিডি”) is the author and publisher of the internet resource www.pharmacy.com.bd and the mobile application ‘PharmacyBD’ (together, “Website”). ফার্মেসী.কম.বিডি owns and operates the services provided through the Website. This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products listed on our website Pharmacy.com.bd to you.

Pharmacy.com.bd & Store (both henceforth referred to as Pharmacy.com.bd”) and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

How the contract is formed between you and us:

#After placing an order, you will receive an e-mail or phone call from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or over phone that confirms that the Product has been dispatched. The contract between us will only be formed when we send you the Dispatch Confirmation.

# If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.

#The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

#We are entitled to refuse any order made by you for any reason.

# When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorized user and you are capable to pay the invoice amount.. It is your responsibility to inform us of any changes to these details as soon as possible.
Your right to cancel the contract:

#You may cancel a Contract after the products are delivered but for such case you have to pay at minimal service charge.
Please note if your order has already been processed, we may not be able to stop the items from being sent to you so you will still need to return all the product(s) that were purchased on your order. You must take reasonable care of the products that you wish to cancel and not use them.

#Please see our Returns Policy for information on how to return items and receive a refund if you have cancelled your contract.

Relevance Algorithm

ফার্মেসী.কম.বিডি’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Practo. Practo will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on an automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Practo in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.

Delivery Policy:

At Pharmacy.com.bd, it is our constant endeavor to provide best service to our customers and hence we assure customer the best delivery service. Customer can choose the following while ordering

  • Store pick up: customer can choose the outlet he wishes his order to be delivered, MedPlus will inform the customer once the order is ready for pickup. Customer has to pick up the order from the Outlet selected while ordering the medicines
  • Home Delivery: Medplus will deliver the order at the customer door step. Customer will be informed about his order status during the entire process of the delivery

We strive to commit to the delivery time promised to the customer at the time ordering against each order. Customers are requested check for the promised delivery time while ordering medicines
Your right for a refund:

# The Refund Period starts from the day after We receive the Products back from you, or (if earlier) the day on which you provide Us with evidence you have returned the Products.

#Please note we can deduct from your refund for damage where you have used (or excessively handled) the Products and this results in the value of the Products being diminished.

# We refer you to our Returns Policy for more information on how to claim a refund.

Availability and delivery:

#Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then without undue delay.

# Normally delivery will take place no more than 2 calendar days after the day on which an order is confirmed. But it may be taken more than 2 working days if arise any unavoidable reason or any natural disaster.
Price and payment:

#The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include VAT but excludes delivery charges.

#Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

#Prices are subject to change without notice but changes will not affect orders which we have already accepted.

#Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price; we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

# We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing.

# We accept payment through Bkash, DBBL, Master Card, debit card and Direct bank transfer or deposits. We also accept payments via PAYPAL.

Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and Pharmacy.com.bd in relation to your use of the website. Neither you nor MedPlus Mart shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Pharmacy.com.bd in respect of your use of the website.


Pharmacy.com.bd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


pharmacy.com.bd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Our liability:

# If we do not deliver or if the Products We delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to

# Make good any shortage or non-delivery or incorrect delivery.

#Replace or repair any Products that are damaged or defective

#Refund to you the amount paid by you for the Products in question.

#We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

#Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

Intellectual Property Rights:

# All and any Intellectual Property Rights in connection with the Products shall be owned by us absolutely.


# You agree to indemnify, defend and hold harmless pharmacy.com.bd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
Transfer of rights and obligations:

# The contract between you and us is binding on you and us and on our respective successors and assigns.

# You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

# We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


# If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement:

# These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

#We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Our right to vary these terms and conditions:

# We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which we may decide.

# You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions.

Law and Jurisdiction:

#These terms and conditions are to be construed in accordance with the laws of Ecommerce Association of Bangladesh And the Drug Association of Bangladesh (ECAB). Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Dhaka, Bangladesh in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

After-sale service:

# Questions, comments or requests regarding these terms and conditions or our Products should be addressed to [email protected]

# If you have any complaints these should be addressed in writing to [email protected][/vc_column_text][/vc_column][/vc_row]