Frequently Asked Questions

What is pharmacy.com.bd?

Pharmacy.com.bd is a trusted Bangladesh online medical store. Order prescription / OTC medicines online where cash on delivery is available. At Pharmacy.com.bd, we make a wide range of prescription medicines and other health products conveniently available all across India. Even second and third-tier cities and rural villages can now have access to the latest medicines. Since we also offer generic alternatives to most medicines, online buyers can expect significant savings. The visitor can buy prescription medicines, OTC products & household needs.

What is 'Wish list' ?

Customer satisfaction is our primary target so if a customer like a book/product but can’t afford it that particular moment then they can easily add that product to his/her wish list. So that he/she can buy it in future by checking his/her wish list. After all your wish is our priority.

Can I get any idea about any product before buying it?

Yes, you certainly can. You can get an idea about any product by clicking the product name on our website. Then there will open a page of that particular product with proper description and pricing. You can also see there rating and review system where customers gave their feedback and reviewed that item. It will certainly help you to take your decision.

Can I get any idea about any product before buying it?

Yes, you certainly can. You can get an idea about any product by clicking the product name on our website. Then there will open a page of that particular product with proper description and pricing. You can also see there rating and review system where customers gave their feedback and reviewed that item. It will certainly help you to take your decision.

How do I place an order?

Once you have found the product you want to buy, just follow the steps below:

  • Click ’buy now’, to add this product to your cart,
  • Click ’Go to next step’ in the top right corner,
  • You will then need to fill in your contact details and preferred shipping address,
  • Chose your preferred payment option before clicking the ’Confirm order’ button.
Is pharmacy.com.bd a Government approved licensed pharmacy?

Yes. Pharmacy.com.bd has the proper licensing for selling pharmaceutical products. Our physical pharmacy store and office are located in MohammedPur, Dhaka. Our License Number is DC 16473

Is Online sale of Medicines legal in Bangladesh?

Yes. Our business model is compliant with the regulatory requirements of the Government of Bangladesh, and we are fully legally allowed to sell and distribute medicine through online services.

What are your delivery hours?

We accept cash on delivery and we also have Online Credit Card, Bank T/F and Online Bkash service. Don’t worry, our Pharmacy.com.bd representatives should always carry enough change..

Should I tip the delivery representative?

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

How do I pay ?

We deliver from 9:30 am to 9:30 pm every day. You can choose from available slots to find something that is convenient to you.

Can I order over the phone?

Absolutely. Our hotline is +8801999997603-5.

Are all products you sell original and genuine?

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately delisted from ফার্মেসী.কম.বিডি.

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Do you serve my area?

We are currently serving all of Dhaka city, except certain parts of Old town. Out of Dhaka, we use 3rd party courier Services.

Do sell medicine internationally or Export ?

No. Our operations are limited to Bangladesh.

Why should I trust you as provider of medicine?
  • All our medicinal products are directly obtained/collected only from pharmaceutical companies.
  • We have a zero-tolerance policy for non-compliant standards in terms of obtaining, storing, and regulating medicine.
  • We only work with trusted suppliers ensuring they are compliant with our quality standards.
  • We have a physical pharmacy store located in a prominent place in Mohammedpur, College Gate Dhaka.
  • Medicines are stored in a controlled temperature environment as prescribed or needed.
  • We manage a computerized inventory to monitor the expiration date of medicine to ensure the quality and integrity of our products.
  • We manage a customer database (with consent) to keep track of our customers’ needs so that we can provide them with better services e.g. recurring deliveries.
How much should you pay for delivery?

Below BDT 1000.00 worth of purchase will have 50.00 delivery charge.
On the other hand, delivery is FREE for purchases worth BDT 1,000.00 or more.

How do I pay for my order?

Pharmacy.com.bd accepts payment through the following:

  • Cash payment on delivery
  • Credit or Debit Card payment on Delivery
  • Bank Deposit
  • bKash Payment
  • Account Pre-Deposits.
Can I schedule the delivery of my order?

You may inform our online pharmacist through a phone call about your preferred delivery date.